Residential Garage Door Estimator
2021-07-22 14:19:28

Job purpose

The Residential Garage Door Estimator is responsible for providing customers with quotes and specifications for the installation of new garage doors, openers, and/or related components. Interacts with customers on a daily basis providing them information and recommendations about available equipment service and options. He or she will provide knowledge of cost and benefits that support profitable business decisions and is responsible for closing sales according to company pricing standards. The Estimator will have excellent numerical skills and an analytical mindset. They must also be thorough and apt in managing relationships with key persons.

Essential Functions, Duties and Responsibilities

  • Shows, promotes, and sells products or services using sales strategies and tactics, product demonstrations, and sales techniques.
  • Serves as the primary point of contact for customers during the sales process regarding questions related to residential garage doors, openers, and equipment.
  • Provide accurate quotes to customers; follows up with customers regarding provided quotes to help ensure sales goals are met; closes sales by obtaining customer commitment.
  • Ensures appropriate equipment orders are placed once the sale is closed.
  • Measures the installation area and accurately records all materials and labor required to complete the installation.
  • Provides proper paperwork (quotes, specification sheets, etc.) and ensures orders are completed in a timely manner.
  • Follows up with customers as necessary to ensure work is completed to the customer’s satisfaction; resolves any issues or problems.
  • Interacts with customer’s insurance representatives, where appropriate, to obtain information and provide required documentation.
  • Promotes the company and develops new lines of business with contractors, condominium and homeowner associations, and realtors; uses memberships with local building associations to bring in new business.
  • Stays informed of new products on the market and understands the features and benefits of the product the company carries as compared to the competition.
  • Assists the door installer if problems or concerns arise at the time of the installation.

Knowledge, Skills, and Abilities

  • Knowledge of materials, methods, and tools involved in the installation of garage doors, openers, and related components.
  • Knowledge of principles and methods for showing, promoting, and selling products or services to include marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Ability to take accurate measurements and estimate needed materials.
  • Ability to provide excellent customer service by assessing customer needs, meeting quality standards for services, and evaluating customer satisfaction.
  • Ability to identify mechanical problems and review related information to develop and evaluate options and implement solutions.
  • Ability to identify specific brands of doors, openers, keyless entry systems, and related components
  • Ability to close sales deals
  • Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of the work.
  • Ability to follow complex instructions and communicate effectively orally and in writing.
  • Ability to organize work for timely completion.

Core Competencies

  • Customer-focused and Customer Service Orientation – Works with clients and customers to assess their needs, provides information or assistance, resolves their problems or satisfies their expectations; knows about available products and services; is committed to providing quality products and services; honors all of the franchise’s commitments to customers by providing helpful, courteous, accessible, responsive, and knowledgeable customer service.
  • Effective Communications – Practices meaningful two-way communication by speaking clearly, paying close attention and seeking to understand others, listening attentively and clarifying information and attending to nonverbal cues and responding appropriately; influences and ensures support for proposed ideas.
  • Service Focus and Teamwork – Values and delivers high quality, professional, responsive and innovative service while cooperating with others to accomplish common goals; works with others within and across the company to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
  • Interpersonal Skills – Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
  • Job Mastery and Continuous Learning – Takes steps to develop and maintain knowledge, skills, and expertise necessary to achieve positive results; participates fully in relevant training programs and actively pursues other opportunities to develop knowledge and skills.

Minimum Qualifications

  • High school diploma or GED; supplemented by garage door experience, preferably in sales, installations, and repairs.
  • Proven sales experience closing deals directly with customers, preferably in the garage door industry.
  • Must possess a current valid driver’s license.
  • Must be able to pass a standard drug test.
  • Must have neat appearance.

Physical and Sensory Requirements

Depending on functional area of assignment, tasks involve the ability to exert light, physical effort usually involving some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 10 pounds.). Tasks may involve periods of time standing, walking, and/or sitting (driving to and from customer homes and the office.)

Tasks require sound, visual, and depth perception. Tasks require oral communication ability.

Environmental Requirements

Tasks are regularly performed inside and/or outside with potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature, and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic substances.

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